Support

Blocking

Nothing is being blocked

Almost always this is Screen Time permission. Open iPhone Settings › Screen Time and make sure it's on, then open Feedlock the home screen shows a red banner whenever access is off. If the banner is showing, tap it and follow the prompt.

Feedlock also can't block anything until you've picked at least one app or website in Manage apps, and turned the shield on.

I can't change my app selection

The app list is locked while a shield is active otherwise the blocklist and your selection drift apart, and apps you just removed stay blocked. Turn the shield off, change your apps, then turn it back on.

The block let me through

A standard block is a gate, not a wall: it asks for a breath and an intention, then lets you take a timed pass. If you want a block you genuinely cannot lift, use Strict Mode.

I'm locked out and need it off now

Strict Mode is deliberately un-liftable until it expires that's what you asked it to be, and we can't remove it remotely. You can always revoke Screen Time permission in iPhone Settings, or delete the app, which clears every block.

Accountability partner

My invite code isn't working

Codes are entered on the join screen tap “Someone invited me” while setting up, or open the Partner tab and choose to join. Codes are case-insensitive but expire if the invite is revoked. Ask your partner to send a fresh one.

My witness isn't getting notified

Check that they've allowed notifications for Feedlock, and that Allow nudges is on in your Partner settings. Notifications also need both of you to have opened the app at least once since pairing.

How do I remove my partner?

Partner tab › remove. There's a 24-hour wait before it takes effect deliberate friction, so removing your witness at 1 AM isn't a trapdoor. If you need it gone immediately, turn off Allow nudges, which takes effect at once.

Subscriptions

I paid but Pro isn't unlocked

Open the paywall and tap Restore Purchases. If you bought on another Apple ID, sign in to that one first. Still stuck? Email us with the Apple receipt and we'll sort it.

How do I cancel?

Subscriptions are managed by Apple, not by us. Open iPhone Settings › your name › Subscriptions › Feedlock and cancel there. You keep Pro until the end of the period you've paid for.

Refunds

Apple handles all refunds. Request one at reportaproblem.apple.com. We can't issue refunds directly, but tell us what went wrong so we can fix it.

What's the difference between yearly and lifetime?

The yearly plan renews automatically until you cancel. Lifetime is a single payment with no renewal. Both unlock exactly the same features.

Account & data

Do I need an account?

No. Blocking works fully signed out tap “Not now just start blocking” on the sign-in screen. An account only backs up your streak across devices and enables the accountability partner.

How do I delete my account?

In the app: Settings › Delete account. That permanently removes your profile, history, partnerships and notification tokens. It does not cancel a subscription do that in iPhone Settings.

What data do you collect?

Far less than you'd expect: your blocked apps and usage never leave your device. The full detail is in the privacy policy.

Still stuck?

Email support@feedlock.app and tell us what happened, what you expected, and your iPhone model and iOS version.